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This post originally ran on August 24, 2021 and has been updated.  Every new Security and IT software investment comes with a brief honeymoon period — a few weeks where teams are learning the new system, and the application is rolled out to stakeholders. But before long, executives will be looking for a return on…

In a recent interview with McKinsey, Gainsight CEO Nick Mehta observes how organizations once wondered what Customer Success (CS) even was, let alone how to create a CS organization. Not surprisingly, that conversation has evolved. Unless they’re hopelessly behind the curve, says Mehta, enterprises today have shifted from fumbling with the bare basics of CS…

Security vendors love to characterize their offerings as “disruptive.” The word is descriptive and sometimes appropriate, even if critics claim the term should have been retired long ago, and some profess to hate the notion of disruption “with the heat of a thousand ghost peppers.”   Harsh, but I get it. The reality is that disruption…

Last year I was interviewed for what turned out to be an excellent blog outlining ways for customer success organizations to cultivate and realize the full benefits of diverse teams. The quote of mine they featured talked of ensuring leaders of color are seen by others in the company, regularly and in roles reflecting their…

The Kenna Security team at Cisco and the broader security industry became aware of a critical vulnerability CVE-2021-44228 in the Apache Log4j library on December 9th. Millions of Java applications use this library to log error messages, and as such, this vulnerability is causing industry-wide problems. The Kenna Risk Score for CVE-2021-44228 is 93 out of 100,…

2021 will always be unforgettable for those of us at Kenna Security. We began the year by marking one decade as the industry’s risk-based vulnerability management (RBVM) pioneer.  It was a moment to look back on what Kenna had achieved and an opportunity to look forward to what would come. What came, it turns out,…