Support
We’ve got you. All day, every day.
99.9% uptime. 100% built to scale
At Kenna Security, we know your vulnerability management efforts are only as reliable as we are. Our cloud-based Modern Vulnerability Management solutions deliver all day, every day because they’re built to scale at the enterprise level.
Count on Kenna for:
- Ongoing maintenance and updates. Free with every subscription
- 99.9% uptime. Non-stop support of platform availability
- Instant response to outages or service issues. Alerts and automatic escalation to core engineering
- And so much more
Support options to fit your business—and your budget
Standard Support includes:
- Access to all our support and training materials
- Configuration recommendations, common issue troubleshooting
- Weekday email access to the Kenna Support Team
- Response time SLAs based on ticket severity
- A ticket portal to view open ticket status, and more
For maximum value, our response time SLAs are the same for every customer.
While you protect your INFRASTRUCTURE, we protect your DATA
Learn More
When you need more, we’re here for you
Premium Support includes everything in Standard Support, plus:
- Extended email support hours
- 365-day access to the Kenna Customer Success Team
For maximum value, our response time SLAs are the same for every customer.
Get the most from Kenna
Rely on our expert support to gain timely access to the right data—and to make a measurable impact on your risk posture.
